Spore DRM Prompts $5M Class Action Lawsuit
by Chris Faylor, Sep 24, 2008 8:11am PDTThe controversy surrounding EA Maxis' PC evolution simulator Spore and its DRM continues to escalate, with studio owner and publisher Electronic Arts now facing a class action lawsuit due to the title's use of SecuROM copy protection software.
Whereas most of the controversy thus far has stemmed from the limited number of installs available to legitimate owners, the claims of plaintiff Melissa Thomas lay with the undisclosed installation of the SecuROM software that enables the above practice.
Filed on September 22, the suit argues that Thomas and "all others similarly situated" would not have bought the game had EA disclosed the title's installation of SecuROM. It claims that SecuROM prevents unspecified user actions and programs from operating, with the software only removable if "the consumer completely wipes their hard drive through reformatting or replacement of the drive."
The "aggregate claims of plaintiff and the proposed class members" are said to exceed the sum of $5 million, according to legal documents obtained by Courthouse News Service, with the suit specifically seeking "actual damages, individual restitution, equitable relief, civil penalties, cost and expenses of litigation, including attorneys' fees, and all further relief available" from Electronic Arts.
Relevant quotes from the document follow:
What purchasers are not told is that, included in the purchase,installation, and operation of Spore is a second, undisclosed program. The name
of the second program is SecuROM, which is a forum of Digital Rights Management
(DRM) for computer games. Although consumers are told that the game uses
access control and copy protection technology, consumers are not told that this
technology is actually an entirely separate, stand-alone program which will
download, install and operate on their computers along with the Spore download.
Consumers are given no control, rights or options over SecuROM. The program is
uninstallable. Once installed, it becomes a permanent part of the consumer's
software portfolio. Even if the consumer uninstalls Spore and entirely deletes it
from their computer, SecuROM remains a fixture in their computer unless and
until the consumer completely wipes their hard drive through reformatting or
replacement of the drive.
Nowhere in any of EA's discussions, responses or explanations ofits DRM did EA disclose that the Spore disk contained a separately install,
stand alone, uninstallable DRM program which would install itself to the
command and control center of the computer and oversee function and operation
on the computer, preventing certain user actions, preventing certain user
programs from operating or disrupting hardware operations.
Faylor's Take: With all the media attention and DRM controversy, I suppose this was inevitable, but I'm not too sure about this case.
It sucks that you aren't told about SecuROM and that it's a pain to remove, but this is far from the first game to perform such a feat. It's not even the most recent. Crytek's Crysis Warhead, also published by EA, uses the same SecuROM technology. So did Bioware and Demiurge's PC port of Mass Effect. Even Maxis' The Sims 2 used SecuROM.
And just what "certain user actions" and "certain user programs" does SecuROM prevent? I couldn't find a specific mention or example in the legal brief outside of a brief mention of system slowdown in the quoted Amazon.com user reviews, which is curious, especially in such an otherwise detailed document.
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Comments
Some Customers have complained that when they purchase and install these video games, SecuROM is automatically installed onto their hard drive with no warning, and they cannot remove the program. According to these complaints, SecuROM can cause a number of computer problems, including: the disabling of software and hardware operations, the disruption of other computer programs, and possibly making the computer more vulnerable to hackers.
If you have purchased computer games with SecuROM and wish to discuss your rights and interests in this matter, please contact us toll-free at (877) 800-1450 or by email at contact@finkelsteinthompson.com.
Responding to this advertisement does not, by itself, create an attorney-client relationship between you and Finkelstein Thompson LLP.
Very truly yours,
Mark Punzalan
Finkelstein Thompson LLP
100 Bush Street, Suite 1450
San Francisco, California 94104
Toll Free Telephone: 1-877-800-1450
I would really like to know what "user actions" it prevents.
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Everything seems to be working fine since installing the game, no problems that I know of. Daemon tools seems fine (though I haven't tested it). No PC problems that I can think of or have noticed that might be related to installing the game and/or SecuROM.
That being said, I am not OK with not being told that the game uses SecuROM (besides the EULA). Games should have specific notifications when they use forms of copy protection that must be installed on the PC along with the game.
For example, the cover of the box should have the SecuROM logo, big and bold in the corner, on the front. Or, the installation should list all installed components (like when games list music files, language packs, etc. that the user can install to increase load times) including SecuROM and similar programs so that the user is shown that they will be installed. A third option, is a simple prompt window appears somewhere in the installation program, before anything gets installed, notifying the user of the SecuROM (and/or similar programs) that they will also be installed and give the option to continue or cancel all of it.
I think someone may have mentioned somewhere in here about returning the game to the store if you don't like the SecuROM the game uses (may not be true, I kinda was skimming). My first reaction was, "good luck, game retailers don't take open copies back because they could have been copied/cracked etc." Then I thought, "hmm, I haven't actually tried in a long while, I wonder if they would now. Maybe they will."
So I called Software Etc. about 10 minutes ago, where I had purchased my copy, just to see what my potential options were. The call went something exactly like this: "Hello thank you for calling Software ETC. blah, blah blah, my name is Matt." to which I said "Hi, I recently bought a copy of Spore from you guys, and I was wondering if it was possible to return it." and then he said "Unfortunately we can't take it back if it's been opened." (which I had to do to get the EULA, the fine print on the bottom/back of the box about terms of agreement etc. is to vauge, inadequate, and frankly, unacceptable.) so I asked "No store credit? Cash? Nothing?" and he said "Sorry, no."
End of story, I don't plan on returning the game anyway, but not finding out until 2 weeks later that SecuROM was installed and it wasn't made completely obvious and apparent to me, before I opened the package, means I might have wasted $50 and my roommates gas.
This is unacceptable EA. More power to the plaintiffs.
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The PC is an open platform and good games will find their way to us.
I hate the bad taste and ill feeling I get along with many other PC users having to deal with being treated like criminals. And it gets more and more intrusive as time goes by.
Spore was the last straw for me. My daughter and son share a computer and as you can imagine, they get tricked into installing junkware toolbars, spyware, etc etc daily. After a week, their PC does't run correctly. We installed Spore on their computer just recently and already I had to wipe the harddrive and restore Windows a few times. No, a game I paid $50 dollars for will not run. A game I bought, will not run. From what I understand, It will never run again. 3 strikes and, our family is out.
The same thing happened with my Son, he saved for 2 weeks, mowing about 3 yards in order to buy another game called Bioshock. Over the course of about 6 weeks, again we had problems with crapware, spyware etc etc and after a few wipes and reinstalls, his Bioshock will no longer run.
Someone explain to my son why EA stole $55 dollars from him? Wait, I guess EA has now stolen about $110 dollars from my family. Sure, the crapware, spyware is our problem. Some of that stuff is damn hard to remove and fix. For awhile, my kids had a home page that went to a Poker Web site and regardless of what I did, it would always return to the same homepage.
I talked to the Geek Squad at Best Buy and they told me they have to fix computers and remove this spyware all the time.
Doesn't EA know this ahead of time? I would really like EA to refund the $110 dollars to my family. But we all know we are screwed.
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WOOHOO!
This is not about playing Spore today; this is about being able to use software free of malware and activation limitations down the road. This along with the Gamers' Bill of Rights is a step in the process of making things better for all of us.
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I haven't read the whole document yet, but I'm hoping that they put in a little part about the DRM application transmitting data from the consumer's computer to the SecuROM DRM activation server. What information does that transmission contain? Could it contain personally identifiable information? Medical records? Financial information? What if the user has a prototype hardware device in their system? Even if it's a simple hardware list (or a hash based on it), such a transmission could violate any NDAs the consumer has with the hardware manufacturer.
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DRM will never work , moving to consoles will not stop piracy and stop suing ofer REALY STUPID THINGS.
Really? the claim is not a single person would of bought spore knowing DRM was on it? I know at least 5 people that bought it and didn't know about it when they bought it, and are now just like o...whatever.
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Also is there a reason why they aren't including Crysis Warhead? Or is that protection a little different?
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All in all, I can understand why EA has gone with SecuROM.
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While I may not agree with the three-installs-you're-out policy, the SecuROM architecture is not only necessary, but encouraged in part because of the way limited/standard users are handled in Windows XP and Windows Vista.
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So yeah get sued EA, I hope you lose.
Also if I did read it in the EULA, I would have already opened the game and unable to take it back. I wonder how much it costs to license SecureROM and the legal fees associated with a lawsuit like this + the 5m or whatever if they lose? And what were the real lost sales do to piracy and lost sales do to DRM?
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