Flagship Responds to Hellgate Subscription Issues

This is utter bull. The issue is not resolved. FSS is pathetic.

Hola, what crapola.

Next thing you know, Flagship's going to start saying design is law.

I was planning on buying this game including collectors, founders, dyes, and everything. Then I played the beta and I realized it simply wasn't worth the hassle. Trying to buy the entire game at release would have cost you $300, or more. Without paying that amount you were missing out on *something* in the game. You didn't have the entire game...and that unnerved me to no end. After a few days pondering that I said "You know, this is a good game, but Flagship are money grubbing leeches and it's not worth $300+ or a monthly fee." It would have been great if they sold it for what it was - a good game. They didn't do that though, they messed it up looking to earn three times as much money as it's worth. Now I'm glad I skipped this, especially since I was going for Founders on a tight budget. A double founders charge would have put me way into the hole, and the bank would have overdrafted me further into the hole, which right now would pretty much prevent me from living in this house or eating. No I don't think closing your bank account is an "overstatement" at all, anybody doing so is simply trying to prevent further charges, which after seeing how much money Flagship is blatantly stealing, isn't such a bad idea.

Damn, this makes me sad, I was pulling for Bill Roper and gang to become the next Blizzard-type dev house known for its quirky sense of humor, incredible amount of polish, and refined gameplay. I was initially put off by the subscription model, and then the amount of bugs people were talking about before launch, but was willing to wait and see how things turned out.

The response from Flagship is a bit disappointing, especially since the game misses fulfilling its potential, but is also lacking in its customer support and community relations.

Lies. I was double charged and have not been contacted. I believe I would qualify as one of "every single".

this game needed another solid year of development. it could have been great, now it's a joke.

http://www.shacknews.com/laryn.x?id=15512747

am i rite or am i rite?

Hellgate: London does improve with every patch they release (on average, one every other day), but this recent fiasco is just another example of why they really could've used another three to six months of development and beta testing.

Ivan Sulic's little "interpretation" of the truth up there is just another example of how Flagship's pretty much continuously preferred to lie or mislead its fan base and customers instead of taking the right road that other developers (with more loyal fans) take: direct, truthful honesty. If they'd said that they were rushed, it would've hurt sales, but people would've been much more likely to be patient with them and they might not have ended up with so many cancellations. If they'd admitted that the game was buggier than a haystack, less people would've bought the game on launch, but word of mouth would've made up for that loss in the end.

I also suspect a huge amount (perhaps all) of the blame lies in EA's hands. It's totally possible that they're telling HG:L what to do and how to do it, and making them take the blame by making them give EA's statements to the gaming news. Flagship's whole method of handling these various situations stinks of the usual EA nonsense and their support just reminds me of EA's well-documented total disregard for their customers.

As it stands, there's not much reason I can think of to subscribe to HG:L, although I am enjoying it quite a bit. I don't know how likely I am to continue subscribing after this month, and I'm not sure if I'll keep playing the game after I beat it (considering Guild & community support is so totally broken at the moment), but I'll be keeping an eye on it, just to see where they go with this thing.

That being said I would not be surprised if this game's rocky (at best) launch dooms it and any expansions Flagship might have in store for us.

At least the Novel was awesome.

I am deeply offended that the game censors the word "bitch" in chat, however "fuck" can be seen plain as day as if there is nothing wrong with it. I demand this be dealteth with immediatethly.

"We should be sailing a lot smoother from here on out."

lol flagship