Moore on Xbox 360 Folding, Hardware Failure Rates
by Chris Faylor, May 10, 2007 10:52am PDTResearch-furthering software similar to the PlayStation's 3 Folding@home may appear on the Xbox 360, according to comments made by Microsoft corporate VP of interactive entertainment business Peter Moore. When asked about the chances of such an effort in an interview with The Mercury News, Moore appeared apprehensive, though positive, on the likelihood of such a project. "We continue to look at this and see whether there's real value," he said. "But I'm not quite sure yet whether we're seeing real tangible results from the PlayStation 3 Folding@home initiative." As previously reported, Folding@home simulates the folding of proteins in an attempt to understand the causes and possible cures to diseases such as Alzheimer's, Parkinson's, Mad Cow, cystic fibrosis and numerous cancers. By dividing the workload of the many simulations across a number of workstations, the project operates at a much faster pace than if it was running on one super computer. "Then if we truly believe that we can in some way marshall the resources of a much larger installed base of Xbox 360 owners, with a processer [sic] that's of equal power to the PS3, then you have my commitment that we'll look at that," Moore continued. "And if we believe we can add value to solving a gnarly problem such as the medical problems and the health problems that Folding@home seems to be doing, then we'll certainly look at that very strongly." Speaking to Pro-G, Folding@home creator Vijay Pande commented that the power of the Xbox 360 hardware could be useful to the project, "although the cell processor in the PS3 is much more powerful for our calculations than the CPU in the Xbox 360." Pande then detailed that the PlayStation 3 Folding@home calculates data roughly 20 times faster than the previous PC version. Moore was also approached on the failure rate of the Xbox 360 hardware--which many believe to be much higher than Microsoft's claims of an acceptable 3%--with the question demanding a straight answer. "I can't comment on failure rates, because it's just not something--it's a moving target," he responded. "What this consumer should worry about is the way that we've treated him." "Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now," Moore elaborated. "I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business."
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Comments
this is from tehinquirer.com so take it with a grain of salt but this is the xbox360 i'll get.
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translation....its more than 3%
I'm on my fifth console, and all four of the replacement procedures were so incredibly painful because the customer service, outsourced by MS, is consistently horrible in every way that counts.
In two years of owning an XBOX 360, I have been without one for at least seven months, which included at least 40 or so calls to the service centers by me.
My 'file' in their repair system is so large, that whenever I call now, I instantly get put on hold so that the CSR of the day can take some time to 'get up to speed'.
I love the console and the games, but holy shit, MS and their terrible customer service have literally scarred me for life. Terrible.
Their failure rates are unaccebtably low, and anyone who says otherwise is either ignoring some pretty horrific statistics, or has incredibly low standards.
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'tis a fuggin' shame because until today I was a big fan of the Xbox 360, but now I need to look to get as much money back as possible because M$ themselves manage to turn it into crap (I'm pretty sure my issue is actually a "feature"). WTG.
Hassle-free and living room-compatible? Didn't think so... Back to PC gaming.
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Lets Tap Dance Around the Issues with Peter Moore.
Can't wait for his workout series!
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When mine barfed the MS technician told me there is a built in surge protector in the 360, and it's in the manual 3 times to not plug it into one as when you first turn it on the voltage will take longer to get to where it needs to, slowly damaging the parts until it finally breaks down. Not only that but a lot of people don't realize their power strips are really surge protectors too (he said on/off switch means it's a surge protector).
Of course my old 360 was on a surge protector and after MS sent me a defective replacement that ate my discs (oh and funny story, another technician was trying to get me to ruin more of my games to test it out, when I asked if they would replace any ruined discs he told me no, but ONLY AFTER I ASKED), my new, new 360 is straight into the wall and no problems since.
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As far as being too busy to focus on individual failure rates -- hate to tell you, Moore, but aggregate numbers are derived from individual failure rates. And so far, it seems like it's not a matter of whether or not a first-gen X360 will fail -- it's a matter of when. The X360 might have more titles available right now, but there's no way I'd spend several hundred dollars on a machine that has the potential to go tits-up within several months of buying, warranty or not.
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Maybe you should make it actually read discs properly the first time you insert them, and then work on curing cancer. I can see the error messages already, "This protein is unreadable." and "Please insert this protein into a Xbox 360 console."
I've got some protein right here for ya, pal.
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Seems like the UK gets shafted on the "oops the launch consoles were broke, here's some free repairs" as I quoted that and as it isn't anywhere on xbox.com they said it wouldn't be done :/
http://www.shacknews.com/ja.zz?id=14376849
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Yes -always moving up - failure rates increasing every day.
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Depends on the particular supercomputer, some are slower than the ps3 clients together, some i think are faster or are planned to be faster.
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well, get your god damn product to stop breaking first! How do you expect people to go for seomthing like this when your own software updates brick the hardware?
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Unless your Nintendo
X-play destruction test
http://www.youtube.com/watch?v=x7VMLcaA0aM
Dragging a gamecube
http://www.youtube.com/watch?v=DRhCjglpzh8
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I'm sure it can just use one of the unused cores to do this while you are watching a movie or streaming music or playing a non-demanding game. I might be on board for that, but that would take up system memory so who knows. I would have to see what the T&C says before I pass judgement.
Its definitely a worthwile cause and i have it installed on my home PC and the work PCs here in my dept.
http://www.youtube.com/watch?v=bi8zyp1je9Y