Alienware Q&A

I say this only as forewarning to those interested, at all, in Alienware computers. My girlfriend, an avid gamer (which, btw, is awsome) bought an Alienware laptop a year ago. The thing was fast as hell, but with a $4000 price tag, this was to be expected. What was NOT to be expected, however, was that the thing melted through the case and baked itself -- nearly starting a fire (lots of smoke, burn marks on her desk) in my girlfriend's house!

She tried sending it in for repair four times. Twice, they sent it back not working and in a box with no padding protected packaging what-so-ever... just sent the laptop in loose in a box! Oh, and as if that wasn't bad enough, they stole her power supply.

The fourth and final time she sent it in, she talked to the support manager directly. He promised it would be fixed and returned to her in 2 weeks. Instead, she waited 2 months, and got it back in semi-working condition -- except that her wifi still doesn't work AND they still haven't sent her a power supply.

This write-up is just the tip of the iceburg. Do a google, and find out for yourself. There are tons of people that have gotten burned (no pun intended) by Alienware. They seem to be all marketing, no customer service.

You will get more joy out of lighting money on fire than you would from buying an Alienware. Just my $0.02.

My 7700 laptops mobo fried on me after 2 months. And I still hold my breath everytime I boot up.