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Eh?

by Marcus Yam, Jul 02, 1999 11:29pm PDT

Yeah it's still me, Marcus, in the saddle for now. Man, has it been a slow day or what? And I don't see it picking up at all seeing that it's an American holiday weekend, and most of you are probably not able to refresh Shack as much as you'd like (Steve included). Ugh, don't you just hate it when your ISP's DNS screws up when you're in the middle of an update? What is this!? Everything was going well and all of a sudden everything just stops working. The problem is that you can't complain too much to @Home (yeah, I'm on cable) since it's "just" half broken -- Quake, ICQ, and downloads still work (all at the same time too), but not much else. Anyone out there have any stories about getting away with free months of service? Share your tale in the comments. Once again @Home, this ------------->    (_o_)  <------------- is for you to kiss. As always news, cash donations, and/or juicy gossip can me emailed to me here.




Comments

62 Threads | 63 Comments



  • Well, I think you guys have it good for the simple fact I have cable modem and just my damn luck it goes through an ISP called Merit. If anyone is familiar with them, to gamers, they suck ass. I called the company whom I go through and said why should I go through their system? I am a resident and they supply the university. I got back a pretty nasty letter saying Merit doesn\'t like us gamers either. I wrote back saying then they should get out of the business cause it\'s our money that is making them wealthy. Face it @Home really does suck and response #9, we know you work for @Home so take your puny bandwidth and go play some card games with the AOL\'ers

  • Do any lpb\'s really give a flying frag what dialup customer\'s problems are? Do modem users feel sorry for someone who may have to suffer a ping in excess of 60 occasionally? I think everyone here is ignoring the real issue, which is that *ANY* internet access blows at this point. Why? Because the providers are only concerned with their bottom line. This is particularly true of the larger providers, and the phone companies in general. When you can only connect at 26400 that is usually not the ISPs fault BTW, that is the phone lines in your area. It may even cause you to not be eligible for DSL when it\'s available, as it requires decent copper to operate.

    Instead of bitching at LPB\'s modem users with connection speed issues need to contact their bell companies with letters faxes (the poorer quality the better in this case) and phone calls until they are able to connect to the full potential of your modem. Cable users and DSL subscribers need to pester their service providers before every foo on the block gets online and drains your bandwidth to the point you consider digging the old 9600 outta the shed. Arm yourself with traceroutes, ping times and modem logs, set up web-pages, use your online provider\'s message boards to spread the gospel and quit being such bitches to one another, already!

    McRANdello

    BTW nice ascii you got there Marcus, but um if it don\'t look like this-> (_!_) then you might wanna get some topical ointment for it :)


  • Let\'s set the record straight. No matter how you slice it, dial-up blows. How can not being able to connect to a service for a few days be as horrible as it sounds? Maybe you find it annoying, but think about what modem users go though. We always get disconnected, we download slow as shit, it\'s a real pain in the ass to play games online, too. I\'ve played action quake on some servers with my fellow modem users, and I do pretty well. A good deal of the time I\'m one of the top three on the server. But what happens as soon as an lpb joins with his 50 ping? He owns the game, that\'s what happens. I usually just quit right away as soon as one joins. It\'s frustrating. I\'m most certainly not saying all lpb\'s are only good because of their ping, but don\'t you think it helps quite a bit? And don\'t get me started on downloads. Does it really matter that you can\'t connect to your service five days a month when you finish downloads in less than an hour that would take me five hours or more on my 28.8? While I\'m struggling to download a forty meg game demo for that amount of time, you could download it, install it, and play most of the way through it. The phone lines in my area are pieces of shit, I never ever connect at 28.8. I\'ll be lucky if we\'re ever able to get cable over here.


  • I *am* really jealous of ppl with high speed connections. Maybe it\'s b/c I have to provide phone support to a number of them and go home to my X-2, non upgradeable modem every night due to there being no options that aren\'t cost prohibitive...

    That said, I can understand why the lpb\'s out there are bitching about cable. I agree with whoever said that @home==aol. Does anyone remember what it took to get AOL to even provide enough dialups for their customers...and sure, they\'re whining, but unless something miraculous happens guess how shitty cable and DSL access is going to be by the time it comes to *YOUR* neighborhood. It\'s just the same old overselling story but at higher speeds.

    McRAndello


  • I live in Missoula Montana, we have NO DSL, NO CABLE, and the phonelines are bad in quite a few places, I am currently using Bigsky.net and don\'t have to dial out for a connection so its not to bad. But, i have tried for the last year to get any other connection than a dialup, i connect at 42000 because of the downloads (ok..). And get about 4.5 k/sec usually.. its ok for my connect but its nothing compared to even 20 k/sec... I would easily pay 40 bucks a month for 20 k/sec (lets say u/d). Damnit reliabilty can be important but I would STILL rather have 20 k/sec and a connection that sometimes goes out, than this. Not to mention the pings, I would love to get a 130 ping!, and that would be bad for a cable......


  • I had @Home in Seattle, WA for about 10 months. The service was OK with the speed for web browsing/ downloading being pretty damn impressive most of the time. My biggest complaint was, however, that if you tried to play a game of quake outside the \"cable circle of love\" (24.xxx.xxx.xxx) you got plagued by much higher pings with 10-25% packet loss.

    I just moved to a new place, and snagged a 256 DSL line (this has been my first month with it)... much more reliable, same web browsing speeds, with slightly lower download speeds (20-30 Kbytes/sec). Guess what though? I can finally play on a ton more servers with minimal PL.

    It\'s just a matter of what you want I guess... they both blow away dial-up hands down.

    -p13

  • I had @Home in Seattle, WA for about 10 months. The service was OK with the speed for web browsing/ downloading being pretty damn impressive most of the time. My biggest complaint was, however, that if you tried to play a game of quake outside the \"cable circle of love\" (24.xxx.xxx.xxx) you got plagued by much higher pings with 10-25% packet loss.

    I just moved to a new place, and snagged a 256 DSL line (this has been my first month with it)... much more reliable, same web browsing speeds, with slightly lower download speeds (20-30 Kbytes/sec). Guess what though? I can finally play on a ton more servers with minimal PL.

    It\'s just a matter of what you want I guess... they both blow away dial-up hands down.

    -p13








  • Don\'t you people know that cable modems work in blocks and thats why you might be getting shitty service. When i say \"blocks\" i mean that everyone in your neighborhood that uses cable uses the same cable that you access. So the more users there are the more it hogs the bandwith. Then again, your shitty service might be due to @home being the shittiest service. And, does anyone know if roaadrunner is any good? I live in cenral florida and time warner is being a lazyass and not installing it til september and i want to see if it\'s worth the wait.
    P.S. To All you lpb\'s out there who complain when your ping goes from 90 to 130:Fuck off!!! No one needs to hear your bitching!!! Modem users have it bad enough....








  • I used to have @home, but the unreliability and extremely slow service (I haven\'t even gotten 56K speeds for the last month!) forced me to go back to using a 56k.. that\'s how shitty @home is. One time I called their tech support just to see how long I would be put on hold. I put down the receiver, came back an hour and 20 minutes later, and I was _still_ on hold. That is bad. Unfortunately,eventually all cable modem services will become like this because of the shared bandwidth =[
    Road Runner, although, I heard is a very very fast and reliable service at the moment, so if it\'s available in your area, get it.








  • There seems to be a great deal of bitterness caused by high speed connections. The reason we @HOME customers are so angry is that they have yet to live up the the standards THEY THEMSELVES have set. Their technical support is useless. If you e-mail them you usually get a reply stating all the FAQs. If you call them you are always put on hold for at least 30 minutes. If you pay for a high speed connection you would expect faster speeds than 5 kilobytes/sec. And my max speed since March is 13 kilobytes/sec. For those of you too lazy to do the math...that\'s about 4.33 times the speed of a dial-up connection. That\'s from the advertised \"up to 100 times faster.\"

  • Exactly, some people have the right idea. I could care less about all you modem people who say we take it for granted. We probably do in some sense. But when I pay $40/Month for a service that advertises fast speed, and reliability. Quite simply, I expect to get it. Whether I pay $10, $20, or $40 I want to get what I pay for. Being on a regular modem doesn\'t give you any right to bash us because we find the service unsatisfactory either. Why don\'t you try it and see for yourself all the problems the service has? And if you can\'t then don\'t speak. The @Home service is untested, very buggy, and I have far too many problems. The tech support doesn\'t give a crap and I haven\'t heard anyone admit to it\'s problems or any plans to fix them, quite simply it\'s a new service that wasn\'t tested well enough and wasn\'t ready to be introduced commercialy and now they have to deal with the problems. You shouldn\'t be afraid to stand up for what you think is unacceptable, and sometimes the @home service is unacceptable. Not to say that it\'s entirely a bad service. I\'m still sticking with it for now because I belive it may be improved in the long run, and DSL isn\'t available here yet. But at times I use my regular modem connection for web surfing, because it\'s a lot better.