@Home Outage

@home sucks ass!!!!

Well, that was the start of my initial rant but I think I'll start again....

@home sucks donkey ass. These are the reasons why I have chosen to punt @Home from my house and why I have chosen to go with nucleus.com ADSL.

1) @home Customer service is an oxymoron. Have you ever had a problem with the connection or the email/news servers going down? Have you ever tried to phone the customer service number to get an answer as to why? Have you been left on hold for 2+ hours because their automated call return system crashed due to the number of messages on it?

2) @home refuses to acknowledge these problems with their service and their "customer service" instead blaming me, an end user with an above average knowledge on how to solve network and/or PC problems.

ie: "Sir, it's obvious you have been in your registry and that problem isn't our fault." The problem was that the @home DNS didn't resolve addresses for TWO WEEKS!!!!!!!! grrr

3) Shaw's billing practices irritate me as well. If I don't have cable television (which I don't), then I have to pay $10 more per month for my internet service. This is a theft of my money as Telus, the local/longdistance phone company can't place a surcharge on my local phone bill because I have chosen to use another company for my long distance calls. Why does Shaw get away with this? I'll tell you why, because the f*cking CRTC has no balls.

4) Bandwidth sharing.
5) $150 installation fee.
6) The @home news server stores perhaps 15-20% of the News items that other internet providers. By News, I mean the usenet, eh. It's very irritating to be prevented from getting part 12 of a 15 part pr0n movie because of the limited usenet storage. (i may be totally offbase on this one, but this is how it appears to me... anyone with a comment?)
7) /me is sleepy.

Anyway, @home has some good features too, for the price you get a pretty darn fast connection. Brute force downloads are good on shaw, but internet gaming is kinda poopy. @home is better than dialup, but it certainly isn't better than ADSL (at least in Calgary)

Anyhoo, my antihistamines are kicking in and I have to go to bed.

Angry Bear Grrr

A hard drive is like a heart, if it breaks, the whole system falls over.

Well I have @home (crap.home hehe) and I live in the Seattle area.

I'm down...
Or at least any computer in my house that didn't cache all the DNS stuff and has ahold of an IP lease.. :(

I tryed ripping an IP addy but that only worked for a few minutes. Sigh....

@home isn't that bad. But when they go down it seems to affect way to many people. Other services don't seem to effect that many. I think ATT has alot of thier stuff centralized. (not a good idea)

- Joe

What kind of monkeys do they have running the @home hiearchy top domain name servers?

I bet they're probably running webservers, proxies, and the like off of the same boxes.

DNS servers aren't that difficult to run. Stick them on machines with RAID-5 arrays and fast redundant connections, and run "df" once in a while to check the space. Better yet, have cron run df hourly and mail you if free space drops below 10% on any device. And run tmpwatch to clear out /tmp....

I'm not at all surprised they were able to fill up that hard drive without noticing. I have @Home. A couple months ago I ordered a second ip, they gave me one that had been used before. They hadn't ever cleaned up their stuff and deleted it from the database. The host they gave me would resolve to the right ip, but my ip reversed to another host, which resolved to a different ip. I spent a total of probably 3 hours on the phone with them convincing them that they had fucked up really bad.

"Sir, can you open your tcp/ip settings?" "Are you listening to me? The reverse dns is messed up, YOU have to fix it."

Ultimatly, they ended up just giving me a new ip. That one worked alright, but a few days later, I checked that other host out of curiousity. They had already given it to someone else, and they still hadn't fixed the reverse dns.

Anyone else think that paying ~$50 for service of this quality eats asshole? I mean, seriously, I hate the fact that my email is down probably every week for atleast a day or two, that I lose service atleast once every month and that all the while, @home STILL advertises all over the f##king planet.

Example: You're selling apples, and you only have 100 apples to sell. So, you descide to drop 5,000,000 flyers out of an airplane at a football game whose spectators are DYING for something to eat.

Oh, I wish I had gotten DSL.

Hey!

I'm using @home, let me know if anyone can/can't get to my web server:

www.brokenlittlemachines.com

Tanks

My news server is mail but I use mail.mesa1.az.home.com

the reason for the mail/news/www is their proxy (which is a piece of shit)

I have had dsl and I thought it sucked.

can you download @ 650 KB/s on DSL (not unless you wanna pay $500 a month)

I've had Cox@Home sine April, & have had no major complaints. I've only lost connectivity twice (that I can remember) in that time, & both outages were very short duration. They haven't overloaded my node (yet) & I get pretty good pings & download speeds. So far, so good.

@Home's e-mail servers are another matter though. They go up & down like the proverbial 2 dollah ho...

-Quag
likes @Home better than dial-up

Fuck it all if this outage gets in the way of the scheduled upgrade today. I've been living with 600+ pings for 2 months thanks to @home (Sacramento, CA). Finally they give me a date when they're doing a major upgrade of nodes etc (30th). Well, it's 5:23 here and still NOTHING. Dammit all to hell.

/me stops venting

hey wow no wonder AIM and mail wasnt working

I have @home as well, in the Reston VA area. I really hate the way the DNS is set up for @home. They have stupid local DNS entries that dont resolve with any other DNS. For example, they use the following:

news for the news server
www for the @home 'intranet'
mail for the mail server

In other words, you enter 'mail' into the mail server box in OE. Is that stupid or what?

I understand that this may alleviate a few customer support issues, but you have to jump through a few hoops to get mail outside the network, or on any regular DNS.
I'd probably switch if I had the option.....

Hey KinetiK, I hear ya on the news pr0n issue

no outage for me.

pup (omaha area)

The Riddler's behind this, I know it.

Full harddrive is not the problem, it is the symptom... The problem is poor administration.

I'm glad I'm not included in that.

hey i use @home, and i got no outage (hurrah!). now if only they'd uncap or uncrap my upload speeds...

actually, if you read the story it says "thousands of @home users" not all 2.1 million of them

this news item is incorrect

Well I live in Arizona and my @homo email has been out since tuesday night.

I have called @homo Tech Support (not that I need it, I just like fucking with them and getting from months of service) And the first 8 times I called they said it was a problem with my computer. (hmm go figure) The next 3 calls said that there was something wrong with my modem (hmmm nope thats not it I can surf just fine) Next call said I prob have a full mailbox and it could be causing myself not to login in (hmm I use 5 out of 7 of my email accounts and I can't access any of them...fucks) Last call said that there was a problem with their email server and that they are currently working on it and that there is no Estimated Time of Repair.. (home many calls did I have to do to get the truth???)

Strangely enough, my @home seems to be working fine.


Sincerely,

prower
Shugashack Sports

S Cali seems fine.

that's the sad thing when companies get this big...
A hardware glitch kept 12,000 AOL subscribers from logging onto the network Thursday morning. A separate hardware problem also blanked e-mail for thousands of users for about 90 minutes.

in total probably under 20,000 customers. what is that, less than 1% of their base? yeah, like they give a fuck. damn AOL hippies.

hooray! my parents are on @home, i'm on a frame relay at my apartment. SWEET, POETIC JUSTICE! :)

Heh heh, technology does goofy things.

well you are an anon....

bastard!